Quality Policy

At IDENTISCENTS FZC we are committed to delivering high-quality primary perfumery packaging and fine fragrance oils to meet the needs and expectations of our customers in the fragrance and personal care industry. Our commitment to quality drives every aspect of our operations, ensuring we consistently meet applicable standards and enhance customer satisfaction.

Customer Focus
We strive to understand and fulfil our customers' requirements, delivering products that consistently meet or exceed their expectations. We actively seek customer feedback to improve our products and services continually.
 
Operational Excellence
We are dedicated to maintaining effective processes for the handling, storage, and distribution of our products. We apply rigorous quality control measures to ensure the integrity and safety of our packaging and fragrance oils.
Continuous Improvement
Through ongoing evaluation and improvement of our Quality Management System (QMS), we aim to enhance our efficiency, reduce waste, and prevent non-conformities. We embrace a culture of continuous learning to improve our processes, products, and services.

Risk-Based Thinking
We proactively identify and manage risks and opportunities within our processes, ensuring that potential issues are addressed before they impact product quality or customer satisfaction.

Compliance and Responsibility: We are committed to meeting all regulatory and legal requirements applicable to our industry. Our team operates with integrity, maintaining high ethical standards in all our business practices.

Employee Development: We recognize that our employees are integral to our success. We invest in their development and provide training to ensure they are skilled, knowledgeable, and aligned with our quality objectives.

This Quality Policy is communicated to all employees and stakeholders and is reviewed periodically to ensure its continued relevance and effectiveness.

Thomas Riondet  - Chief Operations Officer

24-Dec-2024